Panier

📄 PRIVACY POLICY

DTB EU — Texpro Solutions Sp. z o.o.
Last Updated: 25 November 2025


1. INTRODUCTION

This Privacy Policy explains how Texpro Solutions Sp. z o.o., operating as DTB EU, collects, processes, uses, and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Polish data protection laws.

We are committed to ensuring that personal data is processed lawfully, fairly, transparently, and securely.

By using our website (dtbeu.com), creating an account, submitting a quotation request, uploading artwork, or placing an order, you agree to the terms of this Privacy Policy.


2. DATA CONTROLLER

The Data Controller responsible for your personal data is:

Texpro Solutions Sp. z o.o.
ul. Łagiewnicka 54/56, BCB-Bud C, II Piętro, Lokal 2.11
91-463 Łódź, Poland
KRS: 0000723162
NIP/VAT: PL7272827036
Email: info@dtbeu.com


3. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to:

  • Agencies and distributors purchasing promotional merchandise
  • Corporate clients placing branded orders
  • Users of our online portal (dtbeu.com)
  • Individuals submitting artwork
  • Visitors browsing our website
  • Individuals contacting us via forms or email
  • Representatives of our B2B clients

This Policy does not apply to consumers, as DTB EU is a B2B-only platform.


4. PERSONAL DATA WE COLLECT

We only collect data necessary to operate our business, process orders, comply with legal obligations, and improve our services.

4.1 Data Provided Directly by You

  • First and last name
  • Company name
  • Email address
  • Phone number
  • Billing and shipping address
  • VAT number
  • Artwork files, images, logos
  • Order details
  • Client notes or instructions
  • Contact form messages
  • Account login details

4.2 Automatically Collected Data

Through cookies, logs, and analytics:

  • IP address
  • Browser type and version
  • Device identifiers
  • Pages visited and time spent
  • Referring website
  • Interaction logs
  • Session information

4.3 Optional Data

  • Marketing preferences
  • Newsletter subscriptions
  • Additional artwork or brand assets

4.4 Special Categories of Data

We do not intentionally process sensitive data (e.g., biometric, health, ethnicity, political beliefs).
If artwork submitted by the Client contains images of individuals, the Client is responsible for ensuring lawful usage.


5. HOW WE USE YOUR PERSONAL DATA

We process personal data for the following lawful purposes:

5.1 To Fulfil Our Contract with You

  • Processing quotations and orders
  • Preparing proofs and artwork
  • Printing, decoration, and manufacturing
  • Managing shipments and delivery
  • Creating and managing user accounts
  • Providing after-sales support

5.2 Legitimate Business Interests

  • Improving website performance
  • Analysing trends and user behaviour
  • Preventing fraud and misuse
  • Managing internal reporting and operations

5.3 Legal Obligations

  • Tax and accounting requirements
  • Responding to lawful requests from authorities
  • Record-keeping obligations

5.4 Consent-Based Processing

  • Newsletter and marketing communications
  • Optional cookies
  • Account preferences

Consent can be withdrawn at any time.


6. LEGAL BASES FOR PROCESSING (GDPR ARTICLE 6)

Processing is based on:

  • Art. 6(1)(b) — Performance of a contract
  • Art. 6(1)(c) — Legal obligations
  • Art. 6(1)(f) — Legitimate interests
  • Art. 6(1)(a) — Consent

Where legitimate interest applies, it includes:

  • Improving our service
  • Securing our IT system
  • Protecting our business
  • Preventing fraudulent activity

7. HOW WE SHARE YOUR DATA

We only share data with trusted third parties when necessary.

7.1 Operational Partners

  • Shipping and courier companies
  • Print and decoration partners
  • Warehousing and fulfilment providers

7.2 IT & Platform Services

  • Hosting services
  • CRM systems
  • Email infrastructure
  • Data backup providers
  • Analytics tools

7.3 Professional Services

  • Accountants
  • Legal advisors
  • Payment processors

All partners are required to comply with GDPR through Data Processing Agreements.

We never sell personal data.


8. INTERNATIONAL DATA TRANSFERS

If data is transferred outside the EEA, it is protected using:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Safeguards required by GDPR

9. DATA RETENTION

We retain personal data only as long as necessary:

  • Order records: 5 years (legal requirement)
  • Quotes & correspondence: 12 months
  • Artwork & print files: up to 24 months, unless requested otherwise
  • Marketing data: until consent is withdrawn
  • Website logs and analytics: up to 24 months

Data may be retained longer when required by law or for dispute resolution.


10. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies for:

  • Essential functionality
  • Analytics
  • Security
  • User preference storage
  • Marketing (only with consent)

Details are provided in our Cookie Policy.

You may control cookie settings via:

  • Our cookie banner
  • Browser preferences

11. SECURITY MEASURES

We implement organisational and technical measures including:

  • Encrypted data transmission (HTTPS)
  • Secure server infrastructure
  • Access controls and authentication
  • Regular system monitoring
  • Employee confidentiality agreements
  • Data minimisation and retention policies

However, no internet-based system is fully secure; Clients transmit data at their own risk.


12. YOUR RIGHTS UNDER GDPR

You have the right to:

  • Access your data
  • Rectify inaccurate data
  • Erase data (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Polish supervisory authority (UODO)

To exercise your rights, contact us at: info@dtbeu.com


13. CHILDREN’S PRIVACY

Our Platform is strictly intended for B2B use and is not directed at individuals under 18.
We do not knowingly collect personal data from children.


14. AUTOMATED DECISION-MAKING

We do not conduct automated decision-making that produces legal effects or significantly affects individuals.

Analytics tools may analyse site behaviour but do not make decisions about users.


15. THIRD-PARTY LINKS

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of these sites.


16. CHANGES TO THIS PRIVACY POLICY

We may update this Policy to reflect changes in law or business operations.
Updates will be posted with a revised “Last Updated” date.


17. CONTACT INFORMATION

For data protection enquiries or GDPR requests:

Texpro Solutions Sp. z o.o.
ul. Łagiewnicka 54/56, BCB-Bud C, II Piętro, Lokal 2.11
91-463 Łódź, Poland
Email: info@dtbeu.com

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